Bài công khaiNguồn: hbr.org1 phút đọc

Leaders, Treat Resistance to Change as Valuable Data

When a team member questions a leadership decision, drags their feet, or shows visible frustration, it triggers something in the leader: They feel challenged. Undermined. Slowed down. And under pressure to deliver results, the instinct is to move past the discomfort as quickly as possible. So, leaders default to interpretation instead of diagnosis. But when they label pushback as “just resistance,” they’ve already made a judgment: that the problem is the person, not the signal they’re sending. If they treat resistance as noise, they’ll miss what it’s trying to tell them. But if they treat it as data, they can refine their approach, strengthen your people, and improve the outcome.

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Nguồn gốchbr.orghttps://hbr.org/2026/04/leaders-treat-resistance-to-change-as-valuable-data

Tóm tắt nhanh

When a team member questions a leadership decision, drags their feet, or shows visible frustration, it triggers something in the leader: They feel challenged. Undermined. Slowed down. And under pressure to deliver results, the instinct is to move past the discomfort as quickly as possible. So, leaders default to interpretation instead of diagnosis. But when they label pushback as “just resistance,” they’ve already made a judgment: that the problem is the person, not the signal they’re sending. If they treat resistance as noise, they’ll miss what it’s trying to tell them. But if they treat it as data, they can refine their approach, strengthen your people, and improve the outcome.


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